Support & FAQ

Below you’ll find answers to the questions we get asked the most regarding Remote Patient Monitoring. Still can’t find an answer? We are happy to help, send us an email at

Frequently Asked Questions

 RPM or Remote Patient Monitoring is a relatively new area of healthcare and has been covered by Medicare and insurance since January 2019. RPM utilizes portable or wearable devices usually connected to an app on the patient’s smartphone, and in turn connected to the Internet from which their doctor can view their vital signs remotely and make informed decisions about their current state of health. The types of vital signs which can be monitored remotely include: activity levels, heart rate, blood pressure, ECG, weight, blood oxygen levels, AFib risk, stress levels, sleep hygiene, blood glucose levels. As new sensors and algorithms are developed, more and more health indicators can be monitored remotely without requiring the patient to attend the clinic or hospital.

One word: connectivity. Many modern devices use the same underlying technology, the same sensors for counting steps or measuring heart rate and so on, but not all devices are able to relay that data to the Cloud enabling a doctor or health professional to log in and view their patient’s vital signs remotely in real time. Of course, YesDoctor RPM is more than just a smart watch since it is also able to provide data most watches cannot such as ECG or blood pressure readings or even sleep hygiene.

We could explain but it’s easier if you watch the How to get started video. Click Here.

This is 247 Health Solution LLC’s proprietary Hipaa-compliant, Cloud-based portal for the doctor or health professional to log in and review the patient’s vital signs both in real time and historically. Remote Patient Monitoring (RPM) can reduce unnecessary ER visits or hospital readmissions, or even provide early warning detection of a worsening health condition. RPM saves lives and cuts costs and is view as the future of healthcare, completing the Circle of Care.

To take an ECG and blood pressure reading on the YesDoctor RPM you must make a contact using both sensors. The watch has sensors on the base and a touchplate on the front. Activate the ECG sensors by pressing the ECG button on the app. Make sure that the watch is in contact with the fleshy part of the wrist and, without pressing too hard, make a connection by pressing a finger from your other hand on the touchplate on the front of the device. The reading should start and the patient must sit still and calm for about 35 seconds. This will generate a reading which can be sent to the YesDoctor™️ dashboard. However, if you get an error message saying Measuring Failure it could be due to a few factors, such as too much wrist hair or too dry skin. Moisten the skin and try again. Alternatively use a small amount of the conductivity gel that comes with the device.